Official Update about Shipping to the USA (February 2021)
Feb 18, 2021 22:30:09 GMT
NightMachines, MikMo, and 2 more like this
Post by admin on Feb 18, 2021 22:30:09 GMT
Hello all,
Robert has sent me this official statement from DHL regarding shipments to the USA:
"Dear customers,
Due to current events, we would like to inform you that there are currently considerable delays and exceptionally long transit times when shipping goods carrying goods to the USA. These delays affect in particular DHL Paket International Economy and Warenpost International - but also all other products, albeit to a lesser extent.
In the past few weeks, we have determined through our quality monitoring that the US Post Office (USPS) apparently has problems with both shipment tracking and the speed and processing of shipments. We discussed these quality problems at all levels and last week we received confirmation from a high-ranking manager of the USPS that there are significant backlogs in the receipt (receipt of shipments), especially of economy parcels: “We do have a backlog at NJ NDC, which processes all inbound surface parcels […]. Currently they have a delay of approximately 250,000. "(The 250,000 backlog of parcels mentioned here do not all come from Germany, but from many postal companies worldwide and have built up over the last few weeks.)
As far as we understand, the background to these arrears is primarily to be found in the tightened processes relating to import customs clearance in the USA at the beginning of the year. We also find that the USPS often does not generate and provide the contractually agreed tracking information for shipment tracking in the course of processing these import shipments.
What does this mean for you and your shipping department?
We are in constant communication with the USPS and work together to improve the situation and solve the problems. Nevertheless, it is currently unavoidable that there are very long transit times, especially for economy shipments. If you do not receive any information about your shipments in our Track & Trace, this does not mean that the shipments have been lost.
We ask you to be prepared for longer delivery times for shipments to the USA and to refrain from inquiries directly with our customer service or via an inquiry on our website. We have no way of identifying delayed parcels in import processing or import customs clearance in the USA and accelerating processing.
We regret that the goods are currently being shipped to the USA in many cases of unsatisfactory quality. We are working on alternative diversion options to the USA and hope that the US authorities will resolve their structural and operational problems in a timely manner. We also recommend that you inform the recipients of your shipments that the problems with the USPS will unfortunately lead to considerable delays in delivery times."
Robert is currently considering other shipping options and we will inform you as soon as we can about those arrangements.
Robert has sent me this official statement from DHL regarding shipments to the USA:
"Dear customers,
Due to current events, we would like to inform you that there are currently considerable delays and exceptionally long transit times when shipping goods carrying goods to the USA. These delays affect in particular DHL Paket International Economy and Warenpost International - but also all other products, albeit to a lesser extent.
In the past few weeks, we have determined through our quality monitoring that the US Post Office (USPS) apparently has problems with both shipment tracking and the speed and processing of shipments. We discussed these quality problems at all levels and last week we received confirmation from a high-ranking manager of the USPS that there are significant backlogs in the receipt (receipt of shipments), especially of economy parcels: “We do have a backlog at NJ NDC, which processes all inbound surface parcels […]. Currently they have a delay of approximately 250,000. "(The 250,000 backlog of parcels mentioned here do not all come from Germany, but from many postal companies worldwide and have built up over the last few weeks.)
As far as we understand, the background to these arrears is primarily to be found in the tightened processes relating to import customs clearance in the USA at the beginning of the year. We also find that the USPS often does not generate and provide the contractually agreed tracking information for shipment tracking in the course of processing these import shipments.
What does this mean for you and your shipping department?
We are in constant communication with the USPS and work together to improve the situation and solve the problems. Nevertheless, it is currently unavoidable that there are very long transit times, especially for economy shipments. If you do not receive any information about your shipments in our Track & Trace, this does not mean that the shipments have been lost.
We ask you to be prepared for longer delivery times for shipments to the USA and to refrain from inquiries directly with our customer service or via an inquiry on our website. We have no way of identifying delayed parcels in import processing or import customs clearance in the USA and accelerating processing.
We regret that the goods are currently being shipped to the USA in many cases of unsatisfactory quality. We are working on alternative diversion options to the USA and hope that the US authorities will resolve their structural and operational problems in a timely manner. We also recommend that you inform the recipients of your shipments that the problems with the USPS will unfortunately lead to considerable delays in delivery times."
Robert is currently considering other shipping options and we will inform you as soon as we can about those arrangements.