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Post by dmoney2000 on Mar 2, 2022 21:37:43 GMT
Hello, I placed an order about a month ago. I've sent two emails to Tangible Waves but no reply. I was just trying to ask if it shipped.
Can someone please talk to me? I know TW it's supposed to send an email confirmation once the package ships, but that doesn't always happen.
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Post by admin on Mar 2, 2022 21:54:09 GMT
Hello, I placed an order about a month ago. I've sent two emails to Tangible Waves but no reply. I was just trying to ask if it shipped. Can someone please talk to me? I know TW it's supposed to send an email confirmation once the package ships, but that doesn't always happen. Hi dmoney2000, I'm chasing this for you, hope you'll get a message very soon. I do know that Robert's team was hit with a case of COVID which may have resulted in some delays as well. |
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Post by dmoney2000 on Mar 2, 2022 22:08:53 GMT
Thank you! I would hope to be understanding of any situation that could be holding things up. Was just looking for some communication. Thanks again
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Post by Mafic_Pulse on Mar 8, 2022 17:58:05 GMT
I ordered my rack in January and it just shipped, so be patient. I felt bad sending emails because I thought it was probably a covid situation that was delaying things. Anyway I was told it was going to ship a few weeks ago and finally got an email today that it did ship. Though no tracking number yet. So your stuff will probably ship soon.
Scratch that, I got a tracking number.
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rappel
Junior Member
Posts: 51
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Post by rappel on Sept 1, 2022 8:33:09 GMT
I also jsu sent like five new emails for ask about if it's possible to change my order before it's shipped...
I also need some help with the new AE rack creation...
Basically I requested to freeze the order I just made one week ago and change it completely...
I'm worried the message doesn't get through...
ty.
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Post by philthee on Nov 4, 2022 4:23:47 GMT
I placed my order 2 months ago. I have sent an email with no response. Was hoping for some help if possible as I haven’t even received the email saying it’s in production just that the order was placed. Don’t mind if it hasn’t started yet just wanted to hear about the status if possible. Thanks
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Post by admin on Nov 4, 2022 4:41:46 GMT
I placed my order 2 months ago. I have sent an email with no response. Was hoping for some help if possible as I haven’t even received the email saying it’s in production just that the order was placed. Don’t mind if it hasn’t started yet just wanted to hear about the status if possible. Thanks Hi philthee, robertlanger can be hard to get a hold of sometimes. I've tracked him down for you and sent you an update in a PM. Cheers, Carsten. |
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Post by 101 on Nov 4, 2022 7:23:23 GMT
I've been waiting 9 weeks for a mix console. No reply to emails. After 120 days I won't be able to chargeback on the credit card. So, I'll have to do that before then if nothing happens.
Edit:
Got an email from Robert today. Things are moving. Thank you Robert!
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Post by meshed09 on Dec 5, 2022 21:04:13 GMT
I’m now getting towards 11 weeks in 3 days time waiting for my order, I held off from sending emails so as not to pressurise Robert, but caved in last week and sent one. Haven’t heard anything yet. Would just like to know how much longer I’ve got to wait and where I am on the wait list.
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Post by admin on Dec 5, 2022 21:48:34 GMT
Hi meshed09, I know that it can be immensely frustrating to wait so long with no communication. However I can assure you that your order has not been lost and will be processed in due course. tangible waves is really just 3 people working as fast as they can to produce and ship all the orders. If one of them is off sick or takes a few days off, then that affects the whole production workflow. Long wait times have been a mainstay of tangible waves since the beginning, but given of the very low profit margins, especially in today's economy I can't see how this can be effectively improved. So all I can tell you is what we've been telling people for years now ... please be patient ... your order is not lost and Robert and his team are working hard at getting it out to you as soon as they can. |
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Post by tIB on Dec 6, 2022 6:23:57 GMT
I think one thing that might help here is a message on the shop part of the website with an estimated lead time - pretty sure it's on there somewhere, but front and centre when shopping and/or ordering might help people temper expectations around when they may get their items.
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Post by meshed09 on Dec 6, 2022 8:38:18 GMT
Hi meshed09, I know that it can be immensely frustrating to wait so long with no communication. However I can assure you that your order has not been lost and will be processed in due course. tangible waves is really just 3 people working as fast as they can to produce and ship all the orders. If one of them is off sick or takes a few days off, then that affects the whole production workflow. Long wait times have been a mainstay of tangible waves since the beginning, but given of the very low profit margins, especially in today's economy I can't see how this can be effectively improved. So all I can tell you is what we've been telling people for years now ... please be patient ... your order is not lost and Robert and his team are working hard at getting it out to you as soon as they can. Hi Admin(5thVolt) Thanks for replying, I was getting a bit concerned. I ordered when the turn around was 8 weeks, then it changed to 9, which I was also fine about, so much so I placed another order in October. So when it got to 10.5 weeks I started to get concerned and felt the need to make contact regarding my first order. For the record I am a very patient person 💟🕉️ |
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Post by tIB on Feb 23, 2023 8:11:02 GMT
Does anybody be know what the current lead time is? I'm waiting on stuff ordered at the end of October and another early November...
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Post by funbun on Feb 23, 2023 12:29:02 GMT
I don't know. With Antonia's health problems, they're probably very backed up.
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Post by solipsistnation on Feb 23, 2023 17:49:42 GMT
Does anybody be know what the current lead time is? I'm waiting on stuff ordered at the end of October and another early November... I got my early October order a couple of weeks ago, so they're catching up. They may also combine your orders, although I don't know what that would mean for shipping time. It'll also probably depend on what you ordered. |
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Post by tIB on Feb 23, 2023 20:42:18 GMT
Does anybody be know what the current lead time is? I'm waiting on stuff ordered at the end of October and another early November... I got my early October order a couple of weeks ago, so they're catching up. They may also combine your orders, although I don't know what that would mean for shipping time. It'll also probably depend on what you ordered. Good to know, thanks. Hopefully my orders won't get combined - tax man will get me if so! |
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blake
New Member
Posts: 17
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Post by blake on Feb 23, 2023 20:48:06 GMT
Just had both my October and mid jan order post notifications today. Now just waiting for my order of Cirrus & Rains
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Post by tIB on Feb 23, 2023 20:52:21 GMT
Just had both my October and mid jan order post notifications today. Now just waiting for my order of Cirrus & Rains Part of my wanting to know is to order a rains - keen to get that but want to try the revised system first... |
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Post by funbun on Feb 23, 2023 22:17:01 GMT
I hear you. I'm waiting on CIRRUS and RAINS. I need to order MODULATORS, and I lost the SLOTH module I ordered form Kurt hoping to pick up another one whenever he gets the TH555 oscillator out.
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Post by tIB on Mar 2, 2023 17:21:10 GMT
Both my orders are on the way. Celebrated by getting excited and placing another order... Let it rain!
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Post by funbun on Mar 2, 2023 19:24:54 GMT
Sweet! Hopefully mine will ship soon as well! I'm really looking to dive into CIRRUS & RAINS.
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Post by tIB on Mar 3, 2023 8:00:39 GMT
Sweet! Hopefully mine will ship soon as well! I'm really looking to dive into CIRRUS & RAINS. Yeah, cirrus is interesting, though truth be told I haven't got much of a clue what I'm doing with it half the time, and rains will provide more control than I get from the TBD version that's well used... Something here will have to give though - likely losing an algodrone I expect... two was probably more romantic that practical. |
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Post by funbun on Mar 3, 2023 14:09:51 GMT
Yeah, my rack is getting full as well. I want the 914 FILTERBANK, but, man, I'm running out of space.
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Post by maydonpoliris on Mar 3, 2023 20:50:29 GMT
yeah I'm looking to order the Filterbank at some stage and also hanging to hear what Rains sounds like. Didn't trigger to me that there is a TBD version....will have a closer look. tIB I get what I get from Cirrus but glad I'm not the only one that is lost half the time  I should take the time to fully read the wiki again while using it. |
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I should take the time to fully read the wiki again while using it.