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Post by slowscape on Feb 10, 2020 19:16:30 GMT
Delivery probably wont be for a while, it's going to the US... And let's hope customs doesn't stop it along the way haha
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Lugia
Wiki Editors
Ridiculously busy...ish.
Posts: 556
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Post by Lugia on Feb 10, 2020 22:38:45 GMT
As long as Robert didn't mark the box "VORSICHT!!! Enthält tödliche Viren!", you should be just fine...
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Post by admin on Feb 10, 2020 23:28:45 GMT
Hi guys,
I know that it can be really frustrating to have to wait for so long. But please remember that you are buying a "boutique" instrument which is assembled in Bavaria in Robert's little studio mostly by Robert himself and lately with the help of one part time employee (Antonia, who you may have seen on one of the latest blog posts). I got a small glimpse of the order volume when I asked Robert about this and there are hundreds of orders in the pipeline.
Robert is certainly doing all he can to improve the situation and Antonia has picked up the production process really well, but it's not so straightforward to just add more staff .. then you have to look at your profit margins again and maybe rent larger premises, etc, etc.
So I'm sure he'll figure all this out eventually, but for now it is what it is. I know that Robert has no issues whatsoever to answer any inquiries that you send to his email, it's just that if there are too many they may get lost sometime in the deluge, so maybe just try again another time.
So although it's frustrating to wait, please do be patient, this is a small two person company you are dealing with, not Behringer or Yamaha.
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Post by Gaëtan on Feb 11, 2020 10:27:14 GMT
I think the headscratching is due more to the lack of information than the actual waiting time. Maybe it could be made much more explicit that a waiting time of around 3 months is expected and to not worry before that, both in the checkout process and in the confirmation email.
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Post by rodney on Feb 11, 2020 19:36:32 GMT
As a rough guide, an order from Oct 25 just now shipped, so they are managing to keep the wait time down to 3 months, despite a growing list of orders and other obstacles.
Individual turn-around times will, of course, vary according to the size and complexity of the order.
Now I will be pacing up and down next to the office mail-box again ...
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Post by rodney on Feb 11, 2020 19:42:50 GMT
and ... my Jan 9th order has also just shipped.
I guess it made sense to consolidate them both if there were modules on hand.
"GRRRRAAAAAAINS!"
"GRRRRAAAAAAINS!"
*shuffle*
*drool*
"Rodney, PLEASE stop hovering around the mail-box! (go make some bleepy DIY things)"
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Post by thetechnobear on Feb 14, 2020 15:52:21 GMT
I think its great that their is a healthy demand for AE systems and modules, and for boutiques instruments there is always a wait.. and with AE it definitely worth the wait Whilst there is a backlog, perhaps robertlanger could find a way to put out a little more info, perhaps once a month? my fear is I know Ive hesitated ordering (Ive been thinking about an order for quite a few months now), its not because I care about the lead time... I'm happy to wait, but, rather, because new modules are being announced... so i keep thinking, well if I'm going to wait 3 months, why not wait for the backlog to reduce and see what else is becomes available! one thing that is really unclear to me (esp. reading posts the forum) - are all orders having the same/similar wait time? single module and complete systems? - is it particular modules more delayed? recent ones?, or due component issues? or assembly time? e.g. I already asked, if i just want some new cables - is there a lead time of 3 months? I think a couple of pieces of information per month would be useful (to different people) a) current lead time for complete systems - useful for those wanting to join the AE club b) current lead time for more recent modules - existing AE users are likely to want the newer modules c) module that have known delays ? e.g. component issues or awaiting revised design, or whatever don't get me wrong, I can see its totally not worth a full order tracking system, but i think once a month, a quick statement covering the above, might mean less emails for Robert to answer. (disclaimers of course accepted, that lead times etc can change due to unforeseen circumstances) as i said, Im personally really happy to hear that Robert and team are busy... Id be more concerning if they weren't. (now... should i get that order in before the rush of Superbooth !)
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Post by pampel on Feb 27, 2020 14:06:25 GMT
I finally got a shipping email last night, very excited again. Just have to wait for DHL/Parcelforce now! Shipping to UK so hopefully only a few days wait.
For reference, made an order on 28th October last year, but it was a fairly big order with a bunch of extra stuff and some of the newer modules.
Hope everyone who's waiting gets their stuff soon!
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Post by slowscape on Mar 2, 2020 23:15:08 GMT
Anyone remember how long shipping was to the US? I need to know when I should start being concerned
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Post by rodney on Mar 3, 2020 6:08:18 GMT
and ... my Jan 9th order has also just shipped.
I guess it made sense to consolidate them both if there were modules on hand.
"GRRRRAAAAAAINS!"
"GRRRRAAAAAAINS!"
*shuffle*
*drool*
"Rodney, PLEASE stop hovering around the mail-box! (go make some bleepy DIY things)"
Just arrived today, so about 20 days shipping to Australia. Lots of screw-driver action tomorrow...
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Post by spacedog on Mar 3, 2020 11:25:42 GMT
To add some more data, I have just been notified that my order for four modules has been dispatched. That's 7 weeks from order to dispatch, so Robert is defintely turning things around more quickly now. The modules are the MS20 FILTER, the SLEW/EDGE, the 2LFO and the USB POWER - so, as you can see, I'm sticking with "analogue" for a while. At some stage, I'll put in a "digital" row with a few things like GRAINS and the ALGODRONE modules - and whatever else emerges. I think it's useful for us all to be able to gauge how long typical orders are taking as it stops the worrying and allows for planning. This is a good benchmark for some new modules bought at point of release. I still have a couple of free slots in my three-row system so who knows what will go in there next...?
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Post by slowscape on Mar 3, 2020 18:48:27 GMT
, so about 20 days shipping to Australia. Awesome, thanks! Shouldn’t be too long for me now. It’s sort of bitter sweet for me actually, on one hand I want to see just how far I can take the starter 2, on the other hand I can’t wait to try the new modules!
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Post by spacedog on Mar 6, 2020 11:24:21 GMT
To add some more data, I have just been notified that my order for four modules has been dispatched. That's 7 weeks from order to dispatch, so Robert is defintely turning things around more quickly now. The modules are the MS20 FILTER, the SLEW/EDGE, the 2LFO and the USB POWER - so, as you can see, I'm sticking with "analogue" for a while. At some stage, I'll put in a "digital" row with a few things like GRAINS and the ALGODRONE modules - and whatever else emerges. I think it's useful for us all to be able to gauge how long typical orders are taking as it stops the worrying and allows for planning. This is a good benchmark for some new modules bought at point of release. I still have a couple of free slots in my three-row system so who knows what will go in there next...? ...and three days to get to the UK from Germany
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Lugia
Wiki Editors
Ridiculously busy...ish.
Posts: 556
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Post by Lugia on Mar 8, 2020 22:15:07 GMT
Got the "ACHTUNG!" from DHL a couple of days ago, so this likely means Gargantua's arrival here in about 2 1/2 weeks if the shipment time on my Dynacord Super 76 (from Berlin) is any indication...
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Post by admin on Mar 8, 2020 22:19:45 GMT
Got the "ACHTUNG!" from DHL a couple of days ago, so this likely means Gargantua's arrival here in about 2 1/2 weeks if the shipment time on my Dynacord Super 76 (from Berlin) is any indication... Given the hightened awareness of Gargantua's Journey here on the forum, I think an unboxing video would be warranted
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Post by spacedog on Mar 8, 2020 22:37:12 GMT
Got the "ACHTUNG!" from DHL a couple of days ago, so this likely means Gargantua's arrival here in about 2 1/2 weeks if the shipment time on my Dynacord Super 76 (from Berlin) is any indication... Given the hightened awareness of Gargantua's Journey here on the forum, I think an unboxing video would be warranted Given its size, more like an un-coffin-ing...? Wow, that would be an odd word.
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Lugia
Wiki Editors
Ridiculously busy...ish.
Posts: 556
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Post by Lugia on Mar 8, 2020 22:51:19 GMT
Actually, it's likely to not be all that huge...my bet is that a Sequential Pro-3 or Matrixbrute comes in a much bigger box than Gargantua.
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Post by spacedog on Mar 9, 2020 10:13:44 GMT
To add some more data, I have just been notified that my order for four modules has been dispatched. That's 7 weeks from order to dispatch, so Robert is defintely turning things around more quickly now. The modules are the MS20 FILTER, the SLEW/EDGE, the 2LFO and the USB POWER - so, as you can see, I'm sticking with "analogue" for a while. At some stage, I'll put in a "digital" row with a few things like GRAINS and the ALGODRONE modules - and whatever else emerges. I think it's useful for us all to be able to gauge how long typical orders are taking as it stops the worrying and allows for planning. This is a good benchmark for some new modules bought at point of release. I still have a couple of free slots in my three-row system so who knows what will go in there next...? ...and three days to get to the UK from Germany Having fitted the four modules that just arrived I now have just one space left, admittedly I could make more space by buying new cases and ditching the RACKLINK, but that does seem wasteful to me. Rather, I will just build another system (e.g. a "digital" one). I have got to where I am relatively easily, but now I really need to rearrange the modules somewhat, they have just gone in pretty much wherever they would fit and I didn't really want to take everything out in order to out it all back in again. However, I have learned with each successive upgrade that it's really not that difficult to fit and move modules. I know it's been covered a few times, but here are my thoughts, and none of this is rocket science (and I'm absolutely not pretending it is), it's just a few ideas, thoughts and steps for those who may be worried about doing it. If this is old hat, move on. If you're in the "worried" group, have a read. Before you begin:- Use our Grid tool to think about positioning, this means that you don't have to take everything out and move them around in front of you, although for some that "real world" in front of you approach works better.
- Consider functionality when positioning, e.g. some modules will naturally group such as LFOS and envelopes with VCAs and filters.
- Consider specific things that you do, this again might drive some of the positioning, e.g. triggers and sequencers with sound-producing modules.
- Don't be afraid to commit to a layout, it's really quick to change. An iterative approach is possible without pain.
Actually doing it... getting modules out:- Undo the screws at the back of the case, these release the pillars on the modules and allow the modules to be free of the case.
- You will be able to pull the module forward and now you can see the bus cable and the black connector to the module, if it's all too tight pull gently and you may find that the cable comes out further than you think it will as it's folded up on itself.
- Often just doing this pulls the module out of the connector anyway; however, if it really doesn't come forward, or you're worried, try unscrewing the modules either side to give yourself a bit more room.
- Next you have to pull the bus connector off, if it hasn't just come off anyway - gently and in a straight line is the way to do it, it's really not tight.
- Your module is now out and you can marvel at its compact size.
Getting modules back in (or just in):- The first thing is to connect the module to the bus cable, and whilst this looks tricky, especially if you're putting a module into a single empty space, that folded cable is really helpful.
- You can use your fingers, put a screwdriver into the fold of the cable, and gently pull it forward, most likely it will come out far enough for you to plug in the module. If it doesn't, undo the screws on the module next to it, but don't disconnect it from the cable. Just lifting the neighbouring module forward often brings the connector that you want out far enough as well.
- If you take the neighbouring module out, screw that one back in loosely, then screw the new module in.
- I like to press on the front as I do up the screws and gently ensure that the module is going in straight and flat, doing up the screws little-by-little.
- You can tighten all up, including the neighbour.
- One important point that's easy to miss is that you really want to put the oscillators in the positions with the slots cut out at the back if you can, these are for calibration and allow access to the little screws on the board. If you have more oscillators that appropriate positions, you can either cut your own slots (drastic), or simply move them into such a position for calibration and then move them back once complete (simple).
The real trick is not to be afraid of pulling the bus cable out gently, I was surprised that it came out far enough and it does seem stiff until it starts to move - I use a small screwdriver to prise it up gently and that works well for me. If you're careful you're unlikely to be able to do any damage by gently lifting the folded cable, and if it doesn't come out far enough (for example, the ones near the MASTER don't seem to have as much play on my system), just loosen a neighbouring module. As I said, this is really not rocket science, and this post is intended to provide confidence to those who haven't taken out any modules... yet. Making it more personal, here's a picture of the system that I shall henceforth name "Lilliputia" As I said I need to rearrange it, so I'll follow my own advice and make a few changes that match my way of working. Admittedly, long cables and the RACKLINK have thus far allowed me to patch everything that I've come up with. My main use of the AE Modular is to create moving ambiences with a tonal centre, usually for introductions to pieces or as backdrops to something more complicated. So, I am carefully maintaining the tuning of my oscillators (and I do need to be in tune with the real world, not just with myself), which means that I plug a tuner into a 3.5mm output all of the time (and send oscillators to it) when patching and playing. I also use a lot of modulation (often modulating the modulation sources where possible), especially on filters. The combination of logic and trigger generators feeding off and combining with each other helps to provide a feeling of randomness. All of this dictates a workflow layout for me, some of which I've implemented, but not all of it (yet).
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Thorsten Meyer
New Member
FILM SCORE, SOUND, PICTURE AND MOTION
Posts: 19
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Post by Thorsten Meyer on Mar 15, 2020 9:12:05 GMT
Got my back order shipped and received it last week. My AE Modular did grow and integrates excellent into Eurorack and semi-modular
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marco
New Member
Posts: 4
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Post by marco on Mar 19, 2020 10:35:34 GMT
Dears, is there any problem with the communication? i ordered on the 14th of january. Since then i sent 5 emails asking for a forecast (not even pushing on ) and i don't receive any reply.... Today i sent a contact form question through the website, requesting at least an answer or i will claim a refund. Is there something wrong on TW headquarters?
M
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Post by admin on Mar 19, 2020 11:23:30 GMT
Dears, is there any problem with the communication? i ordered on the 14th of january. Since then i sent 5 emails asking for a forecast (not even pushing on ) and i don't receive any reply.... Today i sent a contact form question through the website, requesting at least an answer or i will claim a refund. Is there something wrong on TW headquarters? M Hello Marco, are you sure you sent an email to tangiblewaves@gmail.com? It's important to send to this one because Robert is monitoring this daily.
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Post by lukylutte on Mar 19, 2020 11:24:41 GMT
Dears, is there any problem with the communication? i ordered on the 14th of january. Since then i sent 5 emails asking for a forecast (not even pushing on ) and i don't receive any reply.... Today i sent a contact form question through the website, requesting at least an answer or i will claim a refund. Is there something wrong on TW headquarters? M Hello, 5 emails in 2 months when it's say on the first page of the Tangible W site it takes around 3 month due to the back log! This might seems pushing to some... Anyway it's well documented every where on this forum that Robert is doing his best to catch up. My first order took around 5 months. Nowadays, many got it much before the 3 months mark depending of the order. I'd say enjoy the wait and don't worry you'll be please when it will arrive...
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Post by sunnaryt on Apr 22, 2020 23:38:01 GMT
Any updates to the current state of orders in light of the long term nature of, and increasing restrictions developing out of, COVID-19? If I'm gonna be home for a year, I really hope I can get mine!
So is order fulfillment on hold, or are you still working and fulfilling orders throughout the crisis?
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Post by admin on Apr 22, 2020 23:44:49 GMT
Any updates to the current state of orders in light of the long term nature of, and increasing restrictions developing out of, COVID-19? If I'm gonna be home for a year, I really hope I can get mine! So is order fulfillment on hold, or are you still working and fulfilling orders throughout the crisis? Hi, as far as I know Robert and his team are still busy getting systems assembled and packages out the door. There are hundreds of orders to go through though and there are only 3 of them working on it. Some orders may be delayed due to postal restrictions. For instance, it's currently impossible to send anything to Australia (from Germany) as DHL just plainly refuses to ship there.
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Post by rodney on Apr 23, 2020 10:08:40 GMT
currently impossible to send anything to Australia (from Germany) as DHL just plainly refuses to ship there. Boo hoo ... algodrone will take a while then. Might as well order more patch cables ...
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